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FAQ's

Below are some of our common questions and answers to help you get the most out of your SFX LED products.

General Questions

Below are some of are common questions

What is SFX LED?

SFXLED specializes in advanced lighting solutions, with our primary product being sound-reactive LED kits that create dynamic light shows synchronized with music. We continuously innovate and have more exciting products in the works.

Who are we?

We are a passionate team from Miami, FL, USA, driven by a lifelong fascination with the power of light. From an early age, we found ourselves captivated by the endless possibilities of light and its spectrum, exploring how it can transform spaces, influence moods, and create unforgettable experiences. This deep-rooted curiosity led us to create cutting-edge lighting solutions designed to inspire creativity in everything from events to content creation and beyond. Our mission is to illuminate the world in ways that spark imagination and elevate everyday experiences.

What makes SFX LED different from lights on the market?

Our lights feature the latest advanced sound-reactive technology on the market, customizable RGB & RGBW lighting options, an easy-to-use remote control, and a huge variety of animations and effects, making them perfect for dynamic light shows, content creation, or enhancing any event with stunning visual displays.

What are the main differences between your products?

SFX LITE
✔︎ Size: 90cm
✔︎ Effects: 250 FX
✔︎ Color: RGB
✔︎ Battery: 2600mAh
✔︎ Control: 1 Button - Control Handle
✔︎ 3D Configurable: No

SFX PLUS
✔︎ Size: 105cm
✔︎ Effects: 500 FX
✔︎ Color: RGBW
✔︎ Battery: 4800mAh
✔︎ Control: 2 Button - Control Handle
✔︎ 3D Configurable: Yes

SFX MAX
✔︎ Size: 120cm
✔︎ Effects: 500 FX
✔︎ Color: RGB
✔︎ Battery: 4800mAh
✔︎ Control: 8 Button - Full Control Handle
✔︎ 3D Configurable: Yes

What makes SFX LED amazing?

✔︎ Up to 500 Sound-Reactive SFX
✔︎ No programming or software needed
✔︎ Remote control included
✔︎ Control individual units separately
✔︎ Sync & Control all units from one remote
✔︎ Ready to use out of the box
✔︎ USB-C Rechargeable
✔︎ 50,000 hours lifespan
✔︎ 1-year warranty

Is this DMX compatible?

Currently, our SFX LED products do not support DMX compatibility and come with control handles for easy operation. Don't worry, we are actively working on developing a DMX solution. Sign up for our mailing list to stay updated on our progress.

Orders and Shipping

Below are some questions about ordering and shipping

How can I place an order?

You can place an order directly through our website by visiting our shop and selecting the product you like. We accept Shop Pay, PayPal, and Google Pay for your convenience.

What shipping options do we provide?

To protect our product and ensure timely delivery, we currently only offer priority shipping via UPS worldwide. This service typically delivers within 5-7 business days and is at an additional cost.

How long will it take to receive my order?

Delivery times vary based on your location and the shipping method selected. UPS is our only shipping provider and typically delivers within 7-10 business days. Estimated delivery times will be provided at checkout.

Do you ship to my country?

We currently only ship to the following countries: Canada, Germany, Italy, Sweden, Switzerland, United Kingdom, United States. We are working on providing shipping to other countries.

Product Support

Putting your concerns at ease.

What should I do if I have a problem with my product?

If you encounter any issues with your SFX LED product, please reach out to our customer support team via email at support@sfxled.com. We offer a warranty on all our products, and our team is ready to assist you with any problems you may have, at any time.

Can I return a product if I’m not satisfied?

Yes, we have a return policy in place. You can return the product within a specified period if you are not satisfied. Please refer to our return policy page for detailed instructions.

How can I track my order?

Once your order is shipped, you will receive a confirmation email from UPS with your tracking number. You can use this number to track your shipment on the UPS website. UPS will handle any concerns regarding your shipment. You can also track your order through our chatbot using your tracking number for real-time updates. If you have any further concerns during shipping, we are always here to help. Reach out to us anytime at support@sfxled.com.

Technical Questions

Below are some technical questions

Are your products suitable for outdoor use?

Our products have IP65 water-resistance and are rugged, but please use them at your own risk outdoors. Using them in outdoor settings may void the warranty and could result in damage.

How do I set up 3D configurations on the PLUS and MAX models?

To create 3D setups with these lights, you'll need to purchase the 3D connector kit, which allows you to form any geometric shape to your liking. For more details, visit this link.

What is the battery life of your products?

Battery playtime is approximately 6+ hours, with a charging time of about 1 hour. The battery life varies by model:

SFX LITE: Features a 2600mAh battery.
SFX PLUS: Features a 4800mAh battery.
SFX MAX: Features a 4800mAh battery.

Actual usage time depends on the intensity and duration of use.

Can I control without a remote?

Yes you can! Simply hold the on-board button on your unit to enable SFX Sound-Reactive mode. Your light will automatically browse effects and react to the music.

What tech features do your products have?

✔︎ Up to 500 Auto-Reactive SFX
✔︎ 10+ hours of use on a single charge
✔︎ No programming or software needed
✔︎ Each unit can be controlled individually
✔︎ Built to be rugged and weatherproof
✔︎ Sync all units with a single remote
✔︎ Ready for immediate use
✔︎ Remote control included
✔︎ Rechargeable via USB-C
✔︎ 50,000-hour lifespan
✔︎ 1-year warranty

Are your products certified for safety and environmental standards?

Yes, all of our models are CE, RoHS, and FCC certified. This ensures they meet strict safety, health, and environmental protection requirements within the European Economic Area and comply with Federal Communications Commission regulations. For more information, please visit the RoHS Guide, the CE Marking website, and the FCC website.

Features

Below are some feature questions

How many lighting modes are available with SFX LED Lights?

Our SFX LED Lights offer up to 500 dynamic effects, including strobe, fade, flash, and more. These customizable options allow you to create the perfect light show for any event or mood.

What are the benefits of using RGBW lighting over RGB?
  • RGB lighting: combines red, green, and blue to create a wide range of colors.
  • RGBW lighting: includes everything RGB has and adds an additional white light, resulting in an even broader spectrum of colors and more natural white tones. This enhancement allows for more vibrant and versatile lighting effects, perfect for any event.

This is one of the reasons to consider our PLUS or MAX models over the LITE model for the best lighting experience.

How do effects stay in sync?

Our lights are equipped with an internal clock that ensures perfectly synchronized animations. Unlike other lighting options, SFXLED offers professional-grade synchronized effects with ease, all for a fraction of the price. This enables you to create stunning visual displays effortlessly. With just the touch of a button, you can achieve these impressive results anywhere, making our lights the ideal choice for both casual and professional settings.

Can I use an app?

Currently, all our features are easy to use with your wireless remote. We hope to expand our features and controls to a phone app with more customer feedback and funding in the future.

Can you control individual lights?

Yes, you can control all your lights with one remote or control each light with separate remotes. Every SFX light comes with one remote, and you can easily sync remotes to different lights with the touch of a button.

Didn’t find your answer?

Please don't hesitate to contact us at any time.