Shipping policy

SFX LED Shipping Policy

At SFX LED, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we handle shipping and delivery of our products.

Processing Time

Order Processing: Orders are processed within 1-3 business days for U.S. and 2-5 business days for international (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Changes: If you need to make any changes to your order, please contact us as soon as possible. Once your order has been shipped, we are unable to make any changes.

Shipping Rates and Delivery Estimates

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method selected.
Delivery Estimates: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are as follows:
- Within the U.S.: 5-10 business days
- International: 7-14 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or postal service/shipping carrier delays.

Shipping Carriers

We use a variety of shipping carriers to deliver your orders, including but not limited to:

UPS
DHL
USPS
FedEx

Shipping Restrictions

International Shipping: We currently ship to the following countries: [List of Countries]. If your country is not listed, please contact us to inquire about shipping options.
P.O. Boxes: We do not ship to P.O. boxes or APO/FPO addresses.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

Customs, Duties, and Taxes

SFX LED is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Packages

Damaged Packages: If you receive a damaged package, please contact us immediately with photos of the damage. We will work with the shipping carrier to resolve the issue and provide a replacement if necessary.
Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate your package. If the package cannot be found, we will issue a refund or send a replacement.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our team.

Thank you for choosing SFX LED. We are dedicated to providing you with the best possible service and ensuring your satisfaction with every purchase.