Refund policy
SFX LED Return and Refund Policy
At SFX LED, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to assist you with our return and refund policy.
General Returns and Refunds
All purchases are final, as we’re unable to offer refunds due to the substantial shipping costs we incur. However, we stand behind our products: if you receive a defective item, please provide the necessary proof, and we will gladly arrange a replacement.
- Timeframe: Customers have 14 days from the date of delivery to request a replacement of defective product.
- Return Shipping: The customer is responsible for all return shipping costs.
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Refund Process: All purchases are final.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with detailed instructions on how to return your item(s).
Defective Products
- Timeframe: If you receive a defective product, you must notify us within 7 days of delivery.
- Proof of Defect: Customers must provide proof of the defect, such as photos or a detailed description.
- Resolution: Upon reviewing the evidence, SFX LED will decide whether to send a replacement product, based on our discretion.
Additional Information
- Returned items must be in their original packaging and condition.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
For any further questions or assistance, please do not hesitate to contact our customer service team.
Thank you for shopping with SFX LED.
This policy is designed to ensure clarity and fairness for both the customer and SFX LED. If you need any adjustments or further details added, feel free to let me know!